Ordering at bulbird is easy. Placing your first order at bulbird? Please follow the below mentioned steps:
Just select the items you want to shop.
Enter your shipping address.
Enter your payment information and you are home.
How will I know if order is placed successfully?
Once your Order is successfully placed, you will receive a confirmation over email and text message from bulbird.com. This mail will have all the details related to your order. Order details can also be viewed at My Account > Order history, if you have placed the order through your log in id.
What is the standard delivery time?
Standard delivery time is 4-7 days, however for some products delivery time may vary depending upon the availability or depending upon the size of the order
Why is standard delivery time different for some products?
Time taken to deliver a product depends upon the below mentioned parameters:
Stock availability
Size of the order
Shipping Address
size of the product
Make to Order products
Will I be informed once my order is processed?
Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS advising you on the estimated date of delivery. You can also TRACK ORDER online. Please note tracking information may not be available for all carriers.
I got a confirmation call for my order. Why is that?
You receive a confirmation call for your order to verify if there isn’t any change with your order.
How do I check the status of my order?
Our order status is updated to you via emails and sms at every step. Once your order is placed you would receive an sms and an email with your order details. Once your order is dispatched you receive an sms with your tracking details. Please check your spam and old sms-es for the status of your order, if you don’t see any updates. In case of any unforeseen events which delay your order you would receive a special update from our end.
Why have I not received my order yet?
Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.
Can I place a bulk order for an item(s)?
Yes we accept bulk orders, please place an order and we will call you on the number provided by you.
Can I add an item to my order after I have placed my order?
Unfortunately no, however you can simply place another order.
I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?
Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:
Net Banking 5-7 business days
Debit Card 5-7 business days
Credit Card 7-21 business days
I am placing an order as a gift to my loved one. Will she receive the price tags and invoice?
Yes. Because of the prevalent regulations we send the invoice along with the product. Tags are also left intact so that a product can be returned if your loved one faces any problem with it.
What is the difference between shipping and delivery?
Shipping refers to packing and dispatching of your order. While placing an order, you will find a shipping timeline on the products displayed on the website (e.g. dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 1-3 days depending on the address specified for the order.
Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?
For a smooth delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the shipping details via E-mail/SMS. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in future.
What should I do if I find my package opened or tampered with upon delivery?
bulbird believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by clicking on Return/Replace option in your MY ORDERS page within the TrustPay period. We will look at it immediately and get back to you.
Why did I receive a partial order?
We are sorry you had to experience this but please check if your order contains items with different delivery time. Items with different delivery times are shipped to you separately. Do not worry; your order is on its way to you!
The expected date and time of delivery will be communicated to you before the dispatch of your order. Under rare circumstances, if we are unable to fulfill your order, we will refund you the full payment made towards that particular product, at the earliest.
The status on the tracking website shows delivery was attempted but I was not there to receive. Is it possible to get the delivery now?
The courier companies usually make more than one attempt to deliver your order. In case you do not receive your order, please get in touch with us.
Payment Options
What are the modes of payment for purchasing on bulbird.com? What payment methods do you accept?
We accept the following modes of payment:
Debit/Credit Cards/Net banking of all major banks
Bhim UPI Payment
NEFT/RTGS
How do I pay using a credit/debit card?
Credit cards:
We accept payments made using RuPay credit cards.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D secure password.
Debit cards:
We accept payments made using Visa, MasterCard and RuPay debit cards
To pay using your debit card at checkout, you will need your card number, expiry date, three-digit CVV number. You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.
Is it safe to use my credit/debit card on bulbird?
Your online transaction on bulbird is secure with the highest levels of transaction security currently available on the Internet. bulbird uses cashfree as a payment gateway to protect your card information while securely transmitting it to the respective banks for payment processing.
All credit card and debit card payments on bulbird are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.
What is a 3D secure password?
The 3D secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the “Verified by VISA” and “Mastercard Secure Code” services, respectively.
The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.
What steps does bulbird take to prevent card fraud?
bulbird realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize
for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
My transaction failed but the money was deducted from my account. What should I do?
We regret the inconvenience caused. Please send us a mail on care@bulbird.com with your transaction details and we will look into it immediately.
If your money has not reached us, it will surely be refunded back to your account.
What should I do if my payment fails?
In case of a payment failure, please retry ensuring that information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking), your internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. All you need is to call us through at +91 8178259815. Call Timings:- 10:00 AM – 7:00 PM (Monday to Saturday)
Can I use my bank’s Internet Banking feature to make a payment?
Yes. bulbird offers you the convenience of using your bank’s Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction. We accept payment through Internet Banking from almost all banks.
Can I make a credit/debit card or Internet Banking payment on bulbird through my mobile?
Yes, you can make credit card payments through the mobile site. bulbird uses cashfree as a payment gateway for credit/ debit card payment. cashfree uses high end technology to protect your card information.
